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Bought DCR Evo but still cant use full version content

Posted: Wed Feb 10, 2016 8:50 am
by klimek476
Yesterday i bought full version of DCR Evo but still i dont have access to full version. I have written to support two times, and no response or any kind of attention.

Id loved this game.
Sorry bot seriously this is not good example of customer treating.

Transaction (paypal) number is 3LX1599942542571W

BTW i have already, log out, log in, updated progress etc... numerous times....

Re: Bought DCR Evo but still cant use full version content

Posted: Wed Feb 10, 2016 2:58 pm
by klimek476
and not a single f*** was given today by support...

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Re: Bought DCR Evo but still cant use full version content

Posted: Fri Apr 01, 2016 8:51 pm
by Wulf 359
Checking back in after a while, so IDK the current situation, but before, RoKo0 was the "support" for the game (and creator and software engineer/coder and just about everything else). I know before he had been working on DCR 3D but since that is now out, I do not know the stats of how busy he is or what he may be working on. I am sure he will get to resolve the problem when he can, but this is not some huge software empire with lots of people who just do support.

Re: Bought DCR Evo but still cant use full version content

Posted: Sat Apr 02, 2016 8:12 am
by danieldorais
Wulf 359 wrote:Checking back in after a while, so IDK the current situation, but before, RoKo0 was the "support" for the game (and creator and software engineer/coder and just about everything else). I know before he had been working on DCR 3D but since that is now out, I do not know the stats of how busy he is or what he may be working on. I am sure he will get to resolve the problem when he can, but this is not some huge software empire with lots of people who just do support.

So nice to have you back, Wulf. Unfortunately, I dont think RoKo0 has been on in months. He still seems to be active, though, as dcr3d beta is almost released.

Re: Bought DCR Evo but still cant use full version content

Posted: Thu Apr 07, 2016 11:37 am
by RoKo0
klimek476 wrote:Yesterday i bought full version of DCR Evo but still i dont have access to full version. I have written to support two times, and no response or any kind of attention.

Id loved this game.
Sorry bot seriously this is not good example of customer treating.

Transaction (paypal) number is 3LX1599942542571W

BTW i have already, log out, log in, updated progress etc... numerous times....



Are you sure you user this username ("klimek476") ?.
Because the transaction is made in the game database.
You need just click progress -> update purchases.
You can check the purchase in the other browser.